The recent story about fans suing the band Creed for a bad performance points to an opportunity to capitalize on the value of a performance experience. Up until now the pricing and profit potential of a performance offering has been based on fixed prices. Theatre, concert or movie tickets have been priced in advance at levels set by the producers. If the actual experience called for a different price it hasn't been possible to make adjustments on the fly. Sure people have been able to demand and receive refunds when things go wrong, but what about increasing prices if things go really right?
If you have a really good experience at a concert what do you do? You buy a T-shirt and a CD on the way out. Concert promoters know that the increased revenue opportunity for exceeding audience expectations is in the increase in souvenir sales. Often there are complex revenue sharing arrangements between vendors and promoters.
Do you think the Creed fans who felt they didn't receive a concert experience worth what they paid (to the extent that they are suing to get their $54 back) were quick to get in line to buy T-shirts and CDs? What is needed is a system of pricing performances that reflects the quality of the performance itself.
Some time ago Coca-Cola had a PR blunder when they introduced a vending machine that increased the price of a coke when the machine sensed an increase in ambient temperature. People felt this was opportunistic capitalism at it's ugliest. Never mind that children do it at a young age with their first lemonade stand.
At first glance a system that can increase the price of a performance based on the quality of the experience can be seen as opportunistic capitalism. However, the system would be a win-win situation. Producers and performers would be highly motivated to produce the highest quality experience for their audience. Ticket buyers would feel the got a say in what their experience cost them.
How would it work? Staying with our example of a concert. Ticket buyers would via a website nominate critics to attend the concert. These critics would be evaluated and selected by their online profiles and criticisms of the performers past offerings. Quality would be mediated by a trust and reputation management system. (like ebay, Amazon.com, Slashdot, etc.) A range of potential ticket costs would be determined. Say $50 to $150. The performers would be motivated to deliver a $150 experience. Concert audiences would agree in advance to pay what the critics determine. The critics, kept honest by the reputation system, would evaluate the performance and determine the ticket price. Credit cards would be charged sometime after the show.
The prime benefit of a system like this is that peripheral issues important to the audience experience can affect the revenue picture. If the promoter doesn't provide adequate security, toilets, or parking this can be reflected in ticket revenue. Fair for the audience and highly motivating for the promoters and performers.
With all of the variables in staging quality experiences variable pricing structures are necessary to provide the best value to audiences and fair rewards to performers and producers.
Riddle me this: Why does it cost the same to see an Oscar winning film and a film that critics hate? Why do movie theatres respond to increased demand for tickets to popular movies with increased supply(more screens and seats) rather than increased ticket prices? Broadway doesn't work this way. Just try to get tickets to the Lion King or The Producers.