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Unfortunately, store managers do not have time to monitor problems like the one Jena McGregor experienced. Even more unfortunate, the manager was probably the one making the announcement that pushed Jena - sans purchase - out the door.

Sometimes, these quirks in retailing come from a memo generated at the corporate level, where ideas for creating sales don't quite merge with reality. A manager may not have a say-so in these events.

Though I don't look for customers to go this far, I adviser Jena, and others who experience a similar lapse in service, to speak with someone or leave a note, explaining why you are leaving without making a purchase.

Believe me, people working in retail (and I am one of them) find these exchanges helpful. Any store, after all, is there for your benefit.

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