Katherine Stone over at Decent Marketing has a nice opinion on what Toys R Us should do. She views it from an customer experience point of view. She talks about Toys R Us in terms of an experience her family enjoys on a weekly basis. Why isn't Toys R Us more like the Barns 'n Noble experience? It's a great question and a great analysis.
Toys R Us doesn't even want to be Toys R Us anymore. They have announced plans to sell the toy business and focus on their successful Babies R Us stores.
It's a new day new retailers come old retailers go and everywhere there are good ideas to help the new learn from the old.
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